Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with Bennexo.com. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, festivals, or promotional events, order processing may take slightly longer than usual.

2. Shipping Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• We may offer free shipping on selected products, promotional offers, or orders above a specified value.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking number and courier details. You can use this information to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-delivery.

6. Address Accuracy

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order. Bennexo.com is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened, please:

• Do not accept the package if possible.

• Take photographs of the package.

• Contact our customer support immediately with your Order ID and supporting photos.

We will investigate the issue and assist you with a replacement or refund where applicable.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Extreme weather conditions

• Natural disasters

• Transportation disruptions

• Government restrictions

• Courier service delays

We appreciate your patience and will keep you informed of any significant shipping delays.

9. International Shipping

Currently, Bennexo.com ships within India only, unless otherwise stated on our website.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@bennexo.com

Website: https://bennexo.com

Our customer support team will be happy to assist you with any shipping-related queries.