Return & Refund Policy
Effective Date: August 3, 2026
At Bennexo.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is damaged, defective, or broken upon delivery.
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You received the wrong product, size, or color.
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The product has a manufacturing defect.
To be eligible for a return, the item must:
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Be unused, unworn, and unwashed.
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Be returned in its original packaging with all tags, labels, and accessories intact.
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Be accompanied by the original invoice or proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products purchased during clearance or final sale.
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Gift cards or promotional items.
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Personalized or customized products.
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Products that have been used, washed, altered, or damaged after delivery.
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Items returned without original packaging or tags.
3. Return Request Process
To initiate a return:
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Contact our customer support within 7 days of delivery.
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Share your Order ID along with clear photos or videos (if the product is damaged or incorrect).
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Once your request is approved, we will provide return instructions.
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Please do not return any product without receiving approval from our support team.
4. Refunds
After we receive and inspect the returned product, we will notify you of the status of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Refunds are generally completed within 5–7 business days after approval.
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Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
5. Exchanges
We offer exchanges for:
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Damaged or defective products.
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Incorrect items received.
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Manufacturing defects.
Exchange requests are subject to product availability. If the requested item is unavailable, a refund will be processed.
6. Order Cancellation
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Orders may be cancelled before they are shipped.
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Once an order has been dispatched, it cannot be cancelled.
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If a prepaid order is cancelled before shipment, the refund will be processed within 5–7 business days.
7. Shipping Charges
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Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).
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If applicable, return shipping costs may be deducted from the refund amount.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs or an unboxing video to help us verify the issue and process your request promptly.
9. Refund Exceptions
Refunds may be declined if:
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The returned product does not meet the eligibility criteria.
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The product shows signs of use or damage caused after delivery.
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The return request is submitted after the applicable return window.
10. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@bennexo.com
Website: https://bennexo.com
We are committed to providing a smooth and transparent shopping experience and will do our best to resolve your concerns promptly.
